Refund policy

Return & Refund Policy

We offer a 7-day return policy. You have 7 days after receiving your order to request a return or replacement.

When can you return?
- The item is defective, damaged, or different from what you ordered.
- You must contact us within 7 days of delivery, with clear photos or a video of the item and parcel.

To request a return, contact us on WhatsApp or email at muhammadokz2008@gmail.com with your order number. Our team will reply within 24-48 hours. The return address will be shared only after your request is approved. Please do not send any parcel before approval.

Please inspect your parcel at the time of delivery and contact us immediately if there is a problem.

Non-returnable items
- Used or opened personal care and beauty products
- Items damaged due to misuse
- Products returned without prior approval

Replacements
If your item is defective or wrong, we will send a replacement at no extra cost.

Refunds
Once your return is received and inspected, we will notify you. Approved refunds will be sent by bank transfer, JazzCash, or Easypaisa within 7-10 business days.

For any question, contact us at muhammadokz2008@gmail.com.